You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received by email. Please send it to info@violet-caribou-800304.hostingersite.com and ensure that SEA acknowledges the email. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
Period before departure in which you notify us: | Cancellation charge: |
More than 90 days | No charge: full refund |
45 to 90 days | 30% of booking cost |
less than 45 days | 100% of booking cost |
No show | 100% of booking cost |
Note: Some camps have high cancellation charges over peak booking periods, such as December to February or May to July. That may affect the above cancellation charges, making them higher than normal. If higher-than-normal cancellation charges affect your booking, we will inform you in writing at the quote stage and before you pay your deposit. Once your deposit is paid and we have issued you a Confirmation Invoice, you are liable for these increased cancellation charges.
If you paid upfront for gorilla permits or domestic flights at the deposit stage, these are non-refundable. So the cost of these will be retained by us on top of the cancellation charges indicated above.
Suppose the reason for your cancellation is covered under the terms of your insurance policy. In that case, you can reclaim these charges, and we can issue you a cancellation invoice to support your claim.
IF YOU CHANGE YOUR BOOKING
If, after we’ve issued our confirmation invoice and you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation. We will do our best to make these changes for you. However, it may only sometimes be possible.
Any request for changes to your confirmed booking must be in writing from the person who made the booking. We may ask you to pay an administration charge of USD 50 and any further costs we incur in making this alteration.
You should be aware that the closer to your departure date, the higher the costs of making changes to your confirmed booking will likely be. So you should contact us to make them as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation, and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In particular, any changes requested within 45 days of departure will be subject to the cancellation charges above.
You can transfer your booking to another person who satisfies all the conditions that apply to this booking by giving us notice in writing at least 7 days before departure. You and the new traveller are responsible for paying all costs we incur in making the transfer.
IF WE CANCEL YOUR BOOKING
We reserve the right to cancel all or part of your booking if unforeseeable circumstances force us to do so. We will not cancel the booking less than 45 days before your departure date except for unavoidable and extraordinary circumstances or failure by you to pay the final balance.
Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences we could not have avoided even if we take all reasonable measures. We observe advice provided by the USA, UK Foreign, & Commonwealth Office only.
If we refund you, we will pay compensation of $250 per person except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above). That does not exclude you from claiming more if you are entitled to do so.